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Terms & Conditions

Terms of Service

 If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    Your use of this website and any dispute arising out of such use of the website is subject to the laws of our country.

RETURN POLICY

We are committed to your satisfaction. We want you to be happy with your purchases.

If you are not completely satisfied with your purchase, we will offer you a full refund within 30 days of purchase.

Please note that custom and personalized products are made to your specifications, therefore they are not returnable. Also note that sales and clearance items cannot be returned us. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. For inquiries on returns, please email us

HOW TO RETURN

    For your product to be accepted as a return you need to fill a Returns Merchandise Authorization (RMA) form. We will respond to you with the next steps.

Click here to fill the RMA form within 30 days of purchase.

Fill in your details and enter the product name and the product code of the item you want to return along with the reason for returning them. The form must be completely filled.

We will respond with full details on how to post the item to us.  Please note you need to include your proof of purchase when sending the item.

 GIFT RETURN

   We do not accept gift returns at this time. Please be sure before you place your order.

EXCHANGE

 We are committed to your product satisfaction. However at this time, we currently do not offer product exchanges. Please return your product instead within 30 days and re-order the replacement.

REFUND PROCESSING

Returns are processed within 5-10 business days of receipt of your item and the credit will be applied to your original payment method. You will be able to view the credit on your next statement. Please note this depends on your issuing bank and billing cycle. Also, we do not refund shipping charges.

Finally, these are standard time frames, during peak periods / seasons, please allow us up to fifteen (15) business days to process your return.

PRODUCT QUALITY

If you believe you have a defective product, we apologize for this. We would like to help you as soon as possible. Please fill the RMA form and follow the steps above to return the item to us.

Also note that shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning.

CONDITION OF RETURNS

To be eligible for return, item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Due to hygiene standards, underwear, earrings and cosmetics cannot be returned or exchanged.

COST OF RETURNS

You are responsible for any costs associated with returning the item to us. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so please try to send the item to us in due time.

We cannot assume responsibility for lost shipments, please retain your return tracking # for your reference. More details specific to the destiyour order will be provided on submission of the RMA form.